Research and analysis

Accessibility of private sector products and services for disabled people in the UK

Research on access to private sector products and services for disabled people. The report identifies barriers and issues and offers recommendations for improvement.

From:
Disability Unit and Office for Equality and Opportunity
Published
17 July 2025

Documents

Accessibility of private sector products and services for disabled people in the UK

HTML

PDF, 2.55 MB, 15 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@cabinetoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Executive summary: British Sign Language (BSL) and audio versions

HTML

PDF, 177 KB, 8 pages

This file may not be suitable for users of assistive technology.

Request an accessible format.
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email accessible.formats@cabinetoffice.gov.uk. Please tell us what format you need. It will help us if you say what assistive technology you use.

Appendix 1: respondent profile

HTML

Appendix 2: data tables

HTML

Details

In 2023, the Disability Unit (DU) commissioned the Research Institute for Disabled Consumers (RiDC) to develop research to better understand the barriers experienced by disabled people in different sectors and at different stages of the customer journey. This was aimed at improving our understanding of disabled people鈥檚 access to, and experience of, physical and digital products and services.

The aims of the research were to:

  • explore the accessibility of sectors for disabled people and how these sectors were used聽聽聽
  • understand the barriers disabled people face at each stage of the customer journey
  • explore what could help improve disabled people鈥檚 experiences in accessing private sector products and services

This report presents the main research findings.

Updates to this page

Published 17 July 2025

Sign up for emails or print this page