Research and analysis

Agents, Small and Mid-Sized Businesses Customer Survey 2024

This report describes the main findings from the department's 2024 Agents, Small and Mid-Sized Businesses Customer Survey.

From:
HM Revenue & Customs
Published
17 July 2025

Documents

Agents, Small and Mid-Sized Businesses Customer Survey 2024

Ref: HMRC Research report number 831

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Ref: HMRC Research report number 831

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Ref: HMRC Research report number 831

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Details

The Agents, Small and Mid-Sized Businesses Customer Survey supports HMRC鈥檚 customer-centric business strategy.

The annual survey covers a broad range of measures, focusing on the areas that our analysis shows are the priorities for聽HMRC鈥檚 customers.

The survey measures customers鈥� experience of interacting with聽HMRC, their perceptions of compliance and聽HMRC鈥檚 reputation for 3 customer groups:

  • Agents
  • Small Businesses
  • Mid-Sized Businesses

This report presents the results from the annual survey for 2024 for each customer group.

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Published 17 July 2025

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