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Ask a question about IAHW

If you have a general question about IAHW, contact us by:

• ±ð³¾²¹¾±±ô:Ìýruralpayments@defra.gov.uk Use ‘IAHW’ in the subject line of the email and include your Single Business Identifier (SBI) in the email.
• telephone: 03000 200 301 – Monday to Friday from 8:30am to 5pm, except bank holidays
• post: Rural Payments Agency, PO Box 352, Worksop, S80 9FG

How to submit a query about your IAHW application, agreement or claim

You can use the Rural Payments service to raise a query about your IAHW application, agreement or claim. Sign in to the Rural Payments service and select ‘Create or view a query’ to raise a new query.

Alternatively, use the IAHW query form to:

• send us further evidence or information about a query you’ve already raised
• disagree with a letter or email you’ve received from us about your IAHW application, agreement or payment
• disagree with our decision about your IAHW application, agreement or claim

To submit your completed IAHW query form to us, click the ‘email form’ button at the end of the form. You’ll only be able to do this if you:

• open the form in a PDF reader, such as 
• download and save the form to your computer

For multiple queries, submit one form for each query and send them separately.

After you’ve submitted your IAHW query form, we’ll contact you to either:

• explain what action we have taken as a result of your query
• tell you that we do not need to take further action and explain why

How to make a complaint about IAHW or appeal a decision

Follow the RPA complaints procedure if you need to make a complaint or appeal about a decision we’ve made about your IAHW application, agreement or claim.