Corporate report

DVLA annual report and accounts 2024 to 2025

This explains the Driver and Vehicle Licensing Agency's performance, achievements and financial statements for the financial year 1 April 2024 to 31 March 2025.

From:
Driver and Vehicle Licensing Agency
Published
21 July 2025

Documents

Ref: ISBN 978-1-5286-5688-7, HC 1226

PDF, 15.9 MB, 140 pages

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Details

The following includes some of DVLA鈥檚 achievements for 2024 to 2025 included in this year鈥檚 report. We:

  • dealt with 99.4 million individual customer transactions, with 84% of this year鈥檚 transactions processed through our digital channels
  • processed nearly 5 billion digital interactions
  • collected 拢8.4 billion聽in Vehicle Excise Duty (VED)
  • raised more than 拢274 million through the sale of personalised registrations
  • issued 12.5 million聽driving licences and 17.9 million V5Cs
  • made more than 832,000 medical licensing decisions, an increase of 15% from last year
  • have had over 4 million customers sign up for a Driver and vehicles account
  • answered 14 million queries through our Contact Centre
  • retained our Customer Service Excellence standard for the 17th year
  • recycled 79% of our waste, with less than 1% sent to landfill
  • raised 拢31,716 for Alzheimer鈥檚 Society

Updates to this page

Published 21 July 2025

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