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1. Appendix A

1.1 Volumes and workloads 2024-25 and 2023-24

1.2 Application intake by type and method of receipt

	2024-25			2023-24
	Total applications/ products received	Applications/ products received through online services	% of applications/ products received through online services	Total applications/ products received	Applications/ products received through online services	% of applications/ products received through online services
Bulk register updates (BRUs)	386,409	0	0	169,527	0	0
Total applications excluding BRUs	59,433,052	58,644,542	98.67	56,425,339	55,671,267	98.66
Total applications/products	59,819,461	58,644,542	98.04	56,594,866	55,671,267	98.37
Substantive applications excluding BRUs	4,429,092	4,007,213	90.47	4,257,706	3,833,474	90.04
Guaranteed Information ÌìÃÀÓ°Ôº	23,195,134	23,085,505	99.53	21,171,291	21,060,582	99.48
Information enquiry services	31,808,826	31,551,824	99.19	30,996,342	30,777,211	99.29
Total	59,433,052	58,644,542	98.67	56,425,339	55,671,267	98.66
Substantive applications excluding BRUs
First registrations	67,931	0	0	70,138	0	0
Registration of new leases	165,701	154,789	93.41	174,274	165,141	94.76
Transfers of part of registered land	169,842	154,629	91.04	174,293	162,284	93.11
Individual register update	4,025,618	3,697,795	91.86	3,839,001	3,506,049	91.33
Total	4,429,092	4,007,213	90.47	4,257,706	3,833,474	90.04
Guaranteed Information ÌìÃÀÓ°Ôº
Official copies(1)	19,970,337	19,871,116	99.50	18,210,532	18,112,251	99.46
Official searches	2,498,648	2,497,769	99.96	2,269,544	2,268,695	99.96
Official searches of the index map1	726,149	716,620	98.69	691,215	679,636	98.32
Total	23,195,134	23,085,505	99.53	21,171,291	21,060,582	99.48
Information enquiry services
Register views	5,699,345	5,699,345	100	5,573,334	5,573,334	100
Title plan views	1,062,627	1,062,627	100	1,067,921	1,067,921	100
Document views	35,294	35,294	100	35,768	35,768	100
Correspondence	191,795	178,476	93.06	161,264	151,170	93.74
Telephone enquiries	243,683	–	–	209,037	–	–
MapSearch downloads	1,140,626	1,140,626	100	1,130,523	1,130,523	100
Search for land and property information	19,926,313	19,926,313	100	17,576,354	17,576,354	100
Title view	3,509,143	3,509,143	100	5,242,141	5,242,141	100
Total	31,808,826	31,551,824	99.19	30,996,342	30,777,211	99.29

The table above sets out the transactional activities for the year, along with comparatives for the previous year. In this financial year we serviced more than 59 million applications, fulfilling the requirements of the 2002 Land Registration Act. These form the core of our activities and the revenues associated with them. The table also details our progress towards electronic delivery, in relation to the various types of application we receive. Excluding bulk register updates, the proportion of applications received electronically was more than 98%.

Bulk register updates are groups of applications lodged at HM Land Registry affecting a large volume of registered titles, such as a bank changing the address for service on all of its registered charges. The levels of receipt of such applications are volatile in their nature and are therefore separated from other application types in order to avoid distortion of the data.

Note: An official copy application may result in more than one register and/or title plan being supplied.

A search of the index map application may give rise to more than one title number being revealed. For this reason the number of registers/title plans or the number of title numbers revealed are used as a metric rather than the number of applications themselves. These are termed products.

2. Appendix B

2.1 Land Charges and Agricultural Credits volumes and workloads 2024-25 and 2023-24

2.2 The Land Charges Department

The Land Charges Department operates under the authority of the Land Charges Act 1972.

The department maintains registers of Land Charges, pending actions, writs and orders affecting land and other encumbrances registered against the names of owners of property, which are not registered under the Land Registration Acts. The department also maintains the Index of Proprietors’ Names (IOPN). This index can be searched against only on production of the appropriate authority and is used to establish whether any property assets are held against individuals or companies.

Some elements of customer accounts are also managed in the Land Charges Department.

Type of application	Number of applications or names in 2024-25	Restated: Number of applications or names in 2023-24
New registrations, rectifications and renewals	13,878	11,850
Cancellations	3,505	3,073
Official searches	Ìý	Ìý
– Full searches	121,046	100,813
– Searches limited to insolvency	1,763,491	1,440,933
Office copies	20,370	20,474
Total	1,922,290	1,577,143

2.3 The Agricultural Credits Department

The Agricultural Credits Department is responsible for maintaining a register of short-term loans by banks under Part ll of the Agricultural Credits Act 1928. These charges are secured on farming stock and other agricultural assets of the farmer.

Type of application	2024-25	2023-24
New registrations	1,013	820
Cancellations and rectifications	1,008	1,041
Searches	3,479	2,714
Total	5,500	4,575

3. Appendix C

3.1 Sustainability historical data

3.2 Carbon data (tonnes)

Greenhouse gas emissions	2024-25	2023-24	2022-23	2021-22	2020-21	2019-20	2018-19
Non-financial indicators (tCO2e)	Ìý	Ìý	Ìý	Ìý	Ìý	Ìý	Ìý
Total gross emissions for scopes 1 and 2	2,068	2,062	2,587	3,186	3,828	3,900	4,885
Electricity: green/renewable	0	0	0	850	646	525	1,824
Total net emissions for scopes 1 and 2 (having removed renewable elements)	2,068	2,062	2,587	2,336	3,182	3,375	3,061
Gross emissions scope 3 travel	377	380	320	230	30	645	460
Total gross reported emissions	2,445	2,442	2,907	3,416	3,858	4,545	5,345
Non-financial (mWh)	Ìý	Ìý	Ìý	Ìý	Ìý	Ìý	Ìý
Electricity: purchased (grid, combined heat and power, and non-renewable)	5,522	3,990	5,815	4,436	2,901	8,757	11,994
Electricity: renewable	5,522	0	0	3,681	1,326	1,896	–
Gas	4,785	6,561	8,012	7,984	6,909	6,657	6,528
Other energy sources	–	–	–	–	–	–	–
Total energy	10,307	10,551	13,827	16,101	11,136	17,310	18,522
Financial indicators (£’000)	Ìý	Ìý	Ìý	Ìý	Ìý	Ìý	Ìý
Expenditure on energy	1,844	1,930	1,600	1,626	1,779	2,102	1,943
Expenditure on accredited offsets (for example Government Carbon Offsetting Fund)	–	–	–	–	–	–	–
Expenditure on official business travel	1,617	1,689	915	333	24	1,222	1,305

3.3 Waste arising (tonnes)

Waste	2024-25	2023-24	2022-23	2021-22	2020-21	2019-20	2018-19
Non-financial indicators	Ìý	Ìý	Ìý	Ìý	Ìý	Ìý	Ìý
Hazardous waste	0	0	0	0	0	–	–
Non-hazardous waste	Ìý	Ìý	Ìý	Ìý	Ìý	Ìý	Ìý
Landfill waste	0	0	0	0	4	20	40
Reused/recycled waste	276	241	299	247	194	651	966
Energy from waste	53	112	113	104	101	123	163
Total waste arising	329	353	412	351	299	794	1,169
Financial indicators (£’000)	Ìý	Ìý	Ìý	Ìý	Ìý	Ìý	Ìý
Hazardous waste	–	–	–	–	–	–	–
Non-hazardous waste	–	–	–	–	–	–	–
Landfill waste	–	–	–	–	–	–	–
Reused/recycled waste	–	–	–	–	–	–	–
Incinerated waste	–	–	–	–	–	–	–
Total waste costs	110	93	129	84	99	138	75

3.4 Water reduction (cubic metres)

Water	2024-25	2023-24	2022-23	2021-22	2020-21	2019-20	2018-19
Non-financial indicators (cubic metres)	Ìý	Ìý	Ìý	Ìý	Ìý	Ìý	Ìý
Consumption	Ìý	Ìý	Ìý	Ìý	Ìý	Ìý	Ìý
Supplied	32,073	17,790	26,122	20,978	18,492	41,829	41,548
Abstracted	–	–	–	–	–	–	–
Total consumption	32,073	17,790	26,122	20,978	18,492	41,829	41,548
Financial indicators (£’000)	Ìý	Ìý	Ìý	Ìý	Ìý	Ìý	Ìý
Total supply costs	206	119	211	100	134	201	164

4. Appendix D

4.1 Indemnity Fund

In 2024/25, we paid £1,623,932 for 745 claims, compared with £2,236,026 for 655 claims in 2023/24. The largest payment this year was £255,000 for a forged transfer of whole. Payment values this year are down from last year with fewer large claims than expected settling. The number of claims paid is up by 90 from last year.

The maximum recorded value of the claims paid was £8,314,233 but these were settled for £1,623,932, saving £6,690,301. During the year a further 261 claims valued at £2,158,361 were settled for no value. Of these, 7 were for fraud and were valued at £1,673,000 and 69 lost document/miscellaneous claims valued at £390,590, accounting for a majority of the zero settlements. This year, 988 new claims were received totalling £3,321,901, including 6 fraud claims valued at £1,432,257.

We recovered £399,185 under our statutory rights of recourse, compared with £238,130 last year. Recourse figures can vary considerably from year to year, reflecting the unpredictable interplay of legal and factual elements which will determine the viability of achieving any recovery.

Nature of claim	Number of claims	Substantive loss (£)	Costs (£)	Percentage of total
Extent of registered titles	62	272,721	171,941	27.38
Errors in/omissions from register entries	119	327,812	227,923	34.22
Sundry plans errors	5	6,836	2,832	0.60
Fraud and forgery	4	315,000	83,964	24.57
Official searches (plans)	3	900	1,444	0.14
Bankruptcy errors	0	0	0	0
Official searches (legal)	2	0	380	0.02
Official copies	0	0	0	0
Errors in searches of the index map	3	15,000	3,090	1.11
Errors in filed extracts	323	638	68,342	4.25
Lost documents/administrative errors	224	39,881	85,228	7.70
Land Charges errors	0	0	0	0
Total	745	978,788	645,144	100
Gross payment	Ìý	Ìý	£1,623,932	Ìý
Less sums recovered under HM Land Registry’s statutory right of recourse.	Ìý	Ìý	£399,185	Ìý
Net indemnity	Ìý	Ìý	£1,224,747	Ìý