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How to recover your UKVI account: video
This video explains how to recover access to your UK Visas and Immigration (UKVI) account.
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These videos will play in English. You can translate these videos into your preferred language by following these steps:
- Click the聽鈥淐C鈥� (Captions)聽button to enable subtitles
- Click the聽Settings (鈿欙笍) icon聽on the video player
- Select聽鈥淪ubtitles/CC鈥澛爁rom the menu
- 颁丑辞辞蝉别听鈥淎耻迟辞-迟谤补苍蝉濒补迟别鈥�
- Select your聽preferred language聽from the list
Please note that these translations are automatically generated by YouTube.
UK Visas and Immigration (UKVI) is not responsible for any errors or misunderstandings that may result from these translations.
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Updates to this page
Published 18 February 2025
Last updated 23 June 2025
show all updates
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Added information about how to auto-translate the videos.
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Added a video explaining how to help someone else recover their UKVI account.
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First published.