Research and analysis

The Large Business Customer Survey 2024

Research into large businesses鈥� experiences of dealing with HMRC, their views on administration of tax policy and wider influences on their attitudes to tax.

From:
HM Revenue & Customs
Published
17 July 2025

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The Large Business Survey 2024: Executive Summary

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Details

In 2024,鈥疕M Revenue and Customs (HMRC) 鈥痗ommissioned IFF Research Ltd to conduct the annual Large Business Survey with large businesses overseen by the Large Business Directorate within鈥�HMRC. The aims of the research were to evaluate whether鈥�HMRC鈥檚 processes are delivering the intended customer experience from a large business perspective and to maintain an in-depth knowledge of how the department鈥檚 relationship with large businesses changes over time.听

The research comprised of a telephone survey with a representative sample of 548 large businesses, and follow-up interviews with 30 of these businesses to examine particular issues in more depth.听

They survey looked at:听

  • large businesses鈥� experiences of dealing with鈥�HMRC听

  • opinions regarding the administration of current tax policy听

  • influences on attitudes and decision-making in relation to tax

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Published 17 July 2025

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