Guidance
Welsh language: caseworker guidance
Tells HM Passport Office staff about services offered to Welsh speaking customers.
Documents
Details
This guidance tells HM Passport Office staff about dealing with Welsh speaking customers.
Updates to this page
Published 18 December 2009
Last updated 24 June 2025
show all updates
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Updated information on Welsh language applications, communicating with customers in Welsh, and how Welsh applications are processed in DAP.
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This guidance has been updated to reflect the change in our sovereign from Her Majesty Queen Elizabeth II to His Majesty King Charles III.
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Accessible version added.
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Updated guidance with a minor formatting change on page 6.
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First published.