Accredited official statistics

Passenger rail service complaints: October 2024 to March 2025

Biannual statistics on the volume and cause of complaints made to train operating companies.

From:
Office of Rail and Road
Published
26 June 2025

Applies to England, Scotland and Wales

Documents

https://dataportal.orr.gov.uk/statistics/passenger-experience/passenger-rail-service-complaints/

Details

Official statistics are produced impartially and free from political influence.

Updates to this page

Published 26 June 2025

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