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1. Introduction

The Warm Home Discount statistics were published as new official statistics in development following reform of the England and Wales scheme for 2022/23. The statistics cover Great Britain. The Warm Home Discount (WHD) was introduced in 2011, with the scheme requiring obligated energy suppliers to provide energy bill rebates to eligible households. Ofgem is the scheme administrator. Reports on the number of households receiving the rebate have been published by since the beginning of the scheme.

The changes made to the England and Wales scheme in 2022/23 now determine the recipients of the scheme primarily using administrative data. These changes have enabled the production of these statistics that provide more detail on the households receiving the rebate. Households are identified primarily based on data held by the Department for Work & Pensions (DWP) on those receiving certain means-tested benefits or tax credits. Where applicable (for Core Group 2 outlined below), this data is then matched with energy costs derived from Valuation Office Agency (VOA) Council Tax Valuation Lists to identify households likely to have the highest energy costs. Additional data is obtained via the WHD helpline, where households who consider that they meet the eligibility criteria can seek to obtain the rebate.

WHD is administered through two distinct eligibility groups:

Core Group 1 supports pensioners on a low income who are receiving the Guarantee Credit element of Pension Credit. This applies to households in Great Britain and is equivalent to the Core Group of earlier phases of the scheme.

Core Group 2 supports other low income households receiving a qualifying means-tested benefit AND assessed as living in a home with high estimated energy costs. The high-cost element is determined based on the VOA data held for the address of the household, specifically the property type, property age and floor area. The specific criteria used to model this are reviewed on an ongoing basis by the Department for Energy Security & Net Zero and are set in an Eligibility Statement. This aspect of the scheme only applies in England and Wales and replaces the Broader Group of the previous phase of the scheme.

There is a separate WHD scheme in Scotland. While there is a group equivalent to Core Group 1 in Scotland, known as the Core Group, there is no Core Group 2. Instead, low-income and vulnerable households apply to their energy supplier for a rebate as part of the Broader Group, which has been a feature of the scheme since it began in 2011. Although the Government sets minimum eligibility criteria for the Broader Group in the regulations, obligated suppliers can set additional criteria, subject to approval by Ofgem. The Government does not have household-level data on the Broader Group rebates, and therefore the Broader Group rebates are not part of these statistics.

2. Data sources

The data of which households will receive a rebate through WHD is provided to DESNZ by DWP. There are two parts to the final dataset; the first consisting of households identified directly by DWP through data linking and the second for additional households who demonstrate their eligibility for the scheme through contacting the WHD Helpline run by DESNZ.

In all cases, data are provided by DWP at household level with a unique identifier of the Meter Point Administration Number (MPAN). This is the code for the electricity meter to which a credit of 拢150 will be applied by the energy supplier of the household. DESNZ statisticians have used this to match to other data sources, including allocating the households to geographic locations. This dataset also includes information on benefit type, disability indicator, benefit age and household composition for these households in receipt of WHD.

2.1. Matched data

The majority of households that receive WHD have been identified by DWP directly by applying the eligibility criteria for the scheme to administrative data records. This is slightly different depending on which Core Group the household is eligible under.

Core Group 1 households in Great Britain (referred to as the Core Group in Scotland) are identified where at least one household member is receiving the Guarantee Credit element of Pension Credit in the DWP benefits data.

Core Group 2 households in England and Wales are identified through a combination of DWP benefits and HMRC tax credit data and data from the Valuation Office Agency (VOA). These datasets are linked by DWP using the benefit claimant鈥檚 address. The VOA Council Tax Valuation Lists are used to determine the rateable value of homes for the purpose of setting Council Tax bands. This dataset contains property characteristics and specifically the property type, property age and floor area, which DESNZ use to estimate the theoretical energy costs of each household.

A high-cost threshold is set by the Department for Energy Security & Net Zero (as detailed in the Eligibility Statement) applicable to one or multiple scheme years as a means of targeting the rebate to households likely to face the highest energy costs. Core group 2 eligible households are those identified as receiving a qualifying means-tested benefit and have an estimated energy cost above or equal to the high-cost threshold.

In both cases, DWP then link eligible households to customer data they receive from energy suppliers to identify the subset of eligible households who are 鈥渕atched鈥� with an energy supplier. DWP returns unique reference numbers to each energy supplier for their 鈥渕atched鈥� customers. Suppliers are required to provide these matched customers with a rebate.

2.2. WHD Helpline data

The Core Group 1 and Core Group 2 eligible households where DWP could not find a match in the energy supplier customer data are referred to as 鈥渦nmatched鈥� households. This may include households where the household member receiving the eligible benefit was not listed as the bill payer and hence a match was not made, or where circumstances had changed (e.g. they had moved house) and one of the datasets had not been updated. These unmatched customers are sent a letter and invited to contact the helpline to provide details of their energy supplier customer account. If the helpline confirms the customer鈥檚 eligibility the helpline issues an 鈥業nstruction to Pay鈥� the WHD rebate to the relevant energy supplier, who is then required to award those customers a rebate.

In addition, there are further subsets of households under Core Group 2 who can contact the helpline. These include households where a person is in receipt of a qualifying means-tested benefit but:

• Whose address could not be matched to VOA Council Tax Valuation Lists.
• Whose address could be matched but the VOA record was missing one or more property characteristics. A subset of these households may have had an energy cost score (below the threshold) calculated using data that has been imputed from alternative sources and statistical methods based on neighbouring properties.
• Whose address could be matched but the VOA record for the property had one of certain ineligible property types, for example a caravan or mobile home, as detailed in the Eligibility Statement.

In these cases, the WHD helpline can check the VOA entry, or can either use Land Registry data on their property type, or, if the property has an Energy Performance Certificate (EPC), take the characteristics from the EPC to calculate their energy cost score and determine if this would make the property eligible.

In addition, any household with an energy cost score below the threshold can call the WHD helpline to ask for alternative property characteristics from the EPC or Land Registry, if available, to be used to recalculate their energy cost score and determine if this would make the property eligible.

The dataset of all 鈥業nstructions to Pay鈥� issued by the helpline are provided to DWP after the end of the scheme year (31 March) and DWP match back to their benefit records to enrich the data and provide the variables required for the production of these statistics.

3. Understanding the population of households

Most of the tables that have been published seek to identify the total number of households either within a local area or type of property (e.g., homes built pre-1919). This enables us to show the share of households in a cohort receiving the rebate. It is not meaningful to split this by Core Group and so population totals and shares of households are not broken down for these groups. Different data sources are used to understand the population data for England and Wales and for Scotland.

These datasets have been used both to understand the population of households but also to classify the WHD data by dwelling type, dwelling age, floor area and tenure.

3.1. Valuation Office Agency data (England and Wales)

The Valuation Office Agency (VOA) Council Tax Valuation List for domestic data is a register of dwellings. This is used as a proxy for the number of households living in each type of dwelling and used for comparison with the number of households receiving WHD. Given the eligibility of Core Group 2 is based on a VOA classification, it is the logical dataset to make comparison with. Overall, there are slight differences in the number of households and dwellings due to vacant dwellings and dwellings in multiple occupation. This data has been used for the overall household population in England and Wales by local area and by dwelling type.

The VOA data for England and Wales covers all dwellings rated for the purpose of assigning a council tax band. This includes all permanent buildings which are used primarily for domestic use even if the household is exempt from council tax (e.g., students). Other buildings will be included in the separate Non-Domestic Register for business rates unless they are exempt.

Each entry on the Council Tax Valuation lists has a number of 鈥楶roperty Attribute Details鈥� (PADs) recorded, which are codes that describe the features of the property. One of these PADs is the property type code. If a property has no property type code recorded, or if the property type is recorded as 鈥楬ouse - Unknown鈥�, it is counted as having an unknown dwelling type.

Another PAD used in this release is the age code, which is a single letter that relates to the time period in which the property was built, for example, between 1993 and 1999. In this release, this time period is described as the 鈥榖uild period鈥�. If a property has no age code recorded, it is counted as having an unknown build period.

If a property has been improved or extended since it was initially placed on the Register, the VOA can review the banding to take account of the alterations when the property is sold and, in some cases, earlier. These properties are flagged with an 鈥業mprovement Indicator鈥� on the Council Tax Valuation Lists. This means that the PADs held on the VOA鈥檚 administrative database for properties with an Improvement Indicator may not reflect the current property details. Once a sale takes place, the banding is reviewed, and the PADs may be updated.

3.2. Experian data (Great Britain)

Experian Household Directory data provides estimates of household characteristics based on a range of survey and administrative data sources used for modelling by Experian. Household characteristics for the WHD statistical breakdowns are predominantly produced using the VOA data, as this dataset has been shown to be the most robust and complete; however, as tenure is not recorded in the VOA data, the Experian data has been used for this breakdown.

3.3. National Records of Scotland data (Scotland)

The National Records of Scotland data provides an estimate of households in Scotland^{[footnote 1]}. This provides historic data of the number of households living in Scotland in each Local Authority Area.

3.4. 2022 Scotland Census

The 2022 Scotland census data provides an estimate of households living in Scotland in each Scottish Neighbourhood Statistics (SNS) data zone, Westminster parliamentary constituency, and the Rural-Urban classifications.

3.5. National Statistics Postcode Lookup (NSPL)

The NSPL is produced by ONS Geography. The dataset, which is updated quarterly, classifies each postcode within the United Kingdom into administrative and statistical geographies, e.g. Local Authority, Lower Super Output Area / SNS Data Zone and Westminster parliamentary constituency. It also provides classifications to Census derived classifications such as rurality.

4. Data management

The Warm Home Discount statistics have been produced primarily from two data sources:

1. The Warm Home Discount administrative data (Matched data & WHD Helpline data)
2. Population data of properties, typically from the National Energy Efficiency Data-Framework (NEED) which includes:
   a. Valuation Office Agency Data
   b. Experian Data
   c. Meter Point Administration Number data

Data linking is a key aspect of classifying the WHD administrative data into geographic areas and dwelling types. The WHD data contains the unique identifier of Meter Point Administration Number (MPAN), which is the key identifier of electricity meters used by energy suppliers. This is used by DWP and the WHD helpline within the 鈥淚nstruction to pay鈥� and issued to suppliers to provide a rebate against the meter. This is therefore the most complete identifier within the WHD data. DESNZ then use the MPAN to match to the other NEED datasets through the MPAN to Unique Property Reference Number (UPRN) lookup.

Because data linking doesn鈥檛 provide 100 per cent coverage, there are some unknowns in the allocation of WHD records to dwelling types, tenure, and gas connection.

Gas grid connection is based on whether there is a mains gas meter in or around the property. Dwellings are flagged as 鈥榦n the gas grid鈥� if we are able to match a gas meter to the dwelling, otherwise they are considered 鈥榦ff the gas grid鈥�. The total number of households off the gas grid may therefore be higher than is reported by other sources.

For 2024/25, we were able to successfully match 97.9% of records on to the VOA and NSPL databases using UPRN and postcode, respectively. For the 2.1% of cases where data linking was not possible, these dwelling characteristics are reported as not known in these statistics.

5. Related data

The overall reports on the final delivery of the Warm Home Discount Scheme are . These reports show the number of rebates delivered in previous scheme years and will report the overall final delivery of the 2024/25 scheme year next year. This report is used for Ofgem鈥檚 final reconciliation, which is the process of redistributing the costs of the scheme across energy suppliers so that each supplier pays a fair share of the costs.

Table 17 compares the published statistics with Ofgem鈥檚 Warm Home Discount Annual Report. There are differences between the figures in Table 17b and Table 17c, and correspondingly between this publication and Ofgem鈥檚 annual report.

These statistics and Ofgem鈥檚 report are derived from two different sources. These statistics are based on data delivered from DWP and the WHD helpline, whereas Ofgem鈥檚 report uses data from energy suppliers. Specifically, the difference may be due to differences in data cleaning and reporting methods, different timings of data extraction, and different approaches to accounting across financial years.