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  • Complaints procedure

    How to complain about the service you get from the Department for Work and Pensions (DWP) or from an organisation that provides its services.

    • Updated:
  • New Style Employment and Support Allowance

    You may be able to claim New Style Employment and Support Allowance with, or instead of Universal Credit, depending on your National Insurance record.

    • Updated:
  • Budgeting Loans

    Interest-free loans from the government for some people on benefits: how to apply, check if you're eligible

  • How and when your benefits are paid

    Benefit payments - payment dates, bank holidays, if you do not have a bank account, Post Office card accounts.

  • Universal Credit and students

    Guidance on claiming Universal Credit if you're a student.

    • Updated:
  • Carer's Credit

    Carer's Credit helps carers fill gaps in your National Insurance record to help you qualify for the State Pensions and other benefits - what you'll get, eligibility and how to claim

  • Maternity pay and leave

    Your Statutory Maternity Pay (SMP) and Leave - what you get, how to claim, maternity rights and extra help

  • State Pension if you retire abroad

    How to claim State Pension if you're overseas - payment, tax, change of circumstances - contact the International Pension Centre

  • Self-employed National Insurance rates

    National Insurance contributions if you're self-employed - rates and exceptions.

  • Universal Credit: money, savings and investments

    How Universal Credit is affected by having money, savings and investments. We call this 鈥榗apital鈥�.

    • Updated: