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  • RSH regularly updates its list of registered providers and publishes regulatory assessments of these providers.

  • Tenant Satisfaction Measures reports, data quality and methodology.

  • This page includes the rent standard that registered providers of social housing must comply with and guidance on how to apply for an exemption to the Standard.

  • To help tenants and landlords understand what is expected under the consumer standards and how landlords might deliver the outcomes of the standards.

  • Outcomes landlords must deliver about the safety and quality of tenants’ homes.

  • This page covers our approach to regulating landlords, including guidance on how we use and intend to use our powers, along with our Inspection plan.

  • What is involved in regulatory judgements and gradings

  • Details of the TSMs as defined by the regulator and requirements of the regulator in relation to these TSMs that all registered providers must meet.

  • Outcomes landlords must deliver about being open with tenants and treating them with fairness and respect so that tenants can access services, raise complaints, influence decision making and hold their landlord to account.

  • Outcomes social landlords must deliver about the fair allocation and letting of homes and how tenancies are managed and ended by landlords.