tag:www.gov.uk,2005:/search/guidance-and-regulation Guidance and regulation from HM Passport Office 2025-06-24T13:40:01+01:00 HM Government tag:www.gov.uk,2005:/government/publications/titles-included-in-passports 2025-06-24T13:40:01+01:00 Titles: caseworker guidance Tells HM Passport Office staff how to add and record titles and observations on a passport. tag:www.gov.uk,2005:/government/publications/welsh-language 2025-06-24T12:43:00+01:00 Welsh language: caseworker guidance Tells HM Passport Office staff about services offered to Welsh speaking customers. tag:www.gov.uk,2005:/government/publications/withdrawing-passports-and-passport-facilities-caseworker-guidance 2025-06-23T13:48:12+01:00 Withdrawing passports and passport facilities: caseworker guidance His Majesty's Passport Office guidance on withdrawing passports and passport facilities (services). tag:www.gov.uk,2005:/government/publications/signatures-that-do-not-match-a-customers-name-caseworker-guidance 2025-06-18T12:15:23+01:00 Names: customer’s signature on paper form does not match their name Tells HM Passport Office staff how to deal with passport applications when the customer’s signature does not match their name. tag:www.gov.uk,2005:/government/publications/confirming-identity-checking-a-signature-is-genuine 2025-06-17T09:29:07+01:00 Checking a signature is genuine: caseworker guidance Tells HM Passport Office staff how to check a person’s signature is genuine if we do not hold a record of their signature on main index. tag:www.gov.uk,2005:/government/publications/british-overseas-citizen-passports 2025-06-13T16:16:00+01:00 British overseas citizens: caseworker guidance Tells HM Passport Office staff how to deal with passport applications from customers who hold British overseas citizenship. tag:www.gov.uk,2005:/government/publications/customer-conduct 2025-06-13T16:00:14+01:00 Customer conduct: caseworker guidance Tells HM Passport Office staff how to handle customers who exhibit threatening, abusive or violent behaviour. tag:www.gov.uk,2005:/government/publications/british-citizenship-caseworker-guidance 2025-06-13T15:49:57+01:00 British citizenship: caseworker guidance Tells HM Passport Office staff how to deal with passport applications for customers that hold British citizenship. tag:www.gov.uk,2005:/government/publications/home-office-status-letters 2025-06-12T14:13:04+01:00 Home Office status letters: caseworker guidance Tells HM Passport Office staff what a status letter is and how to use status letters with passport applications. tag:www.gov.uk,2005:/government/publications/switzerland-knowledge-base-profile 2025-06-11T13:23:00+01:00 Switzerland: Knowledge Base profile This document contains information about Switzerland to help HM Passport Office staff process passport applications. tag:www.gov.uk,2005:/government/publications/withdrawing-passport-applications-caseworker-guidance 2025-06-09T16:31:21+01:00 Withdrawing passport applications: caseworker guidance Tells HM Passport Office staff about withdrawing passport applications. tag:www.gov.uk,2005:/government/publications/data-protection-caseworker-guidance 2025-06-09T16:09:54+01:00 Data protection: caseworker guidance This guidance tells HM Passport Office staff about the Data Protection Act 2018. tag:www.gov.uk,2005:/government/publications/counter-collections 2025-06-06T12:19:59+01:00 Counter collections This guidance tells HM Passport Office public counter staff how to deal with customers collecting their passports and documents from the counter. tag:www.gov.uk,2005:/government/publications/surrogacy-caseworker-guidance 2025-06-05T16:48:56+01:00 Surrogacy: caseworker guidance Guidance for HM Passport Office staff on how to deal with applications involving surrogacy (a type of assisted reproduction). tag:www.gov.uk,2005:/government/publications/check-if-a-parent-would-have-had-settled-status-on-30-june-2021 2025-06-05T14:28:04+01:00 Check if a parent would have had settled status on 30 June 2021 HMPO staff guidance on passport applications for customers who need to check if a parent would have had settled status on 30 June 2021. tag:www.gov.uk,2005:/government/publications/one-passport-per-person 2025-06-05T11:17:18+01:00 One passport per person This guidance tells His Majesty’s Passport Office staff about our one passport per person policy. tag:www.gov.uk,2005:/government/publications/eu-settlement-scheme-child-born-28-august-2018-to-30-june-2021 2025-06-05T11:12:39+01:00 EU Settlement Scheme: child born 28 August 2018 to 30 June 2021 This guidance tells HM Passport Office staff about passport applications for a child born between August 2018 to 30 June 2021. tag:www.gov.uk,2005:/government/publications/eu-settlement-scheme-child-born-on-or-after-1-july-2021-caseworker-guidance 2025-06-03T16:02:38+01:00 EU Settlement Scheme, child born on or after 1 July 2021: caseworker guidance This document tells HM Passport Office staff how to deal with passport applications for customers born on or after 1 July 2021 under the EU Settlement Scheme. tag:www.gov.uk,2005:/government/publications/authorisation-and-consent-needed-to-issue-a-passport 2025-06-03T11:28:02+01:00 Authorisation and consent needed to issue a passport This guidance tells HM Passport Office staff when to ask for extra authorisation from another person or organisation before we issue a passport. tag:www.gov.uk,2005:/government/publications/eu-settlement-scheme-customer-granted-pre-settled-status 2025-06-02T16:43:04+01:00 EU Settlement Scheme: customer granted pre-settled status Tells HM Passport Office staff how to deal with passport applications where the customer's parent was granted pre-settled status under the EU Settlement Scheme.