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When you do and do not have to offer a refund, repair or replacement, unconditional refunds for online purchases, and penalties for deceiving customers
If you're advertising or marketing, including direct marketing, you must be accurate and honest and follow the advertising codes of practice
All marketing and advertising must be: an accurate description of the鈥�
Advertising to consumers The Consumer Protection from Unfair Trading鈥�
There are 2 advertising codes of practice that describe how businesses鈥�
You must describe your product accurately. This means if you make a claim鈥�
You must check if customers want to be contacted by fax, phone, post or鈥�
Understand and avoid all types of anti-competitive and cartel activity including price-fixing, collusion, bid-ridding and sharing markets. Know how to report concerns to the CMA.
All businesses, whatever their size, must understand how they鈥檙e affected鈥�
You must avoid all types of anti-competitive activity in your business鈥�
The people who run your business are responsible for ensuring it does not鈥�
The way you report anti-competitive activity depends on the type of鈥�
Notify the CMA of an anticipated or completed merger.
Rules on consumer and business sales contracts under the Unfair Contract Terms Act and Unfair Terms in Consumer Contracts Regulations
The Competition and Markets Authority (CMA) may investigate a merger between your business and another to make sure it鈥檚 fair
Complete this form so the Competition and Markets Authority (CMA) can assign a merger investigation case team.
A template for banks that provide SME banking annual audit reports to the CMA.
Remedies form to be completed by merger parties for the offering of undertakings in lieu of reference.
Template for use by PPI providers to submit annual Payment Protection Insurance Order 2011 compliance reports to the CMA.
This form can be used by large grocery retailers to notify the Competition and Markets Authority about store acquisitions.
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