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Tells HM Passport Office staff about identifying and handling vulnerability and safeguarding issues connected to our customers.
This guidance is for HM Passport Office staff.
Tells HM Passport Office staff about the customer鈥檚 date of birth and how it must be shown on the passport and in our records.
Tells HM Passport Office staff what Knowledge Base is and how to use it.
This document contains information about Nigeria to help HM Passport Office staff process passport applications.
Tells HM Passport Office staff about the process to print a passport, the differences between central print and local print and how to collect printed passports.
Tells HM Passport Office staff about the tiered application service and the different service levels we offer.
His Majesty鈥檚 Passport Office guidance on how to deal with applications involving assisted reproduction.
HMPO staff guidance on passport applications for customers who need to check if a parent would have had settled status on 30 June 2021.
Tells HM Passport Office staff how to deal with customer questions made through Members of Parliament.
Tells HM Passport Office staff about inviting customers to volunteer DNA evidence to support a biological relationship, during a UK or overseas British passport application.
This document tells HM Passport Office staff how to deal with passport applications for customers born on or after 1 July 2021 under the EU Settlement Scheme.
Tells HM Passport Office staff about the procedure for passport applications received from HM armed forces personnel.
Tells HM Passport Office staff how to communicate with customers.
This document contains information about Ireland to help HM Passport Office staff process passport applications.
This document contains information about Japan to help His Majesty鈥檚 Passport Office staff process passport applications.
Information about the roles and responsibilities of authorised persons, the clergy and secretaries of synagogues for marriage ceremonies.
Tells HM Passport Office staff about name related case notes and name related automatic case notes that the system adds automatically.
Tells HM Passport Office staff how to handle applications and queries from prisoners (detainees), including ex-prisoners or those out on licence, in the UK or overseas.
This guidance tells HM Passport office staff about sign after receipt passports.
Don鈥檛 include personal or financial information like your National Insurance number or credit card details.
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